Return & Exchange Policy

Return Policy Overview

At HOLDCY, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a 30-day return policy on most items from the date of delivery. Items must be in their original, unused condition with all original packaging, accessories, and documentation.

How to Initiate a Return

• Step 1: Contact our customer support team at support@holdcy.com or +1 (888) 555-0188 to request a Return Authorization (RA) number.
• Step 2: Pack the item securely in its original packaging with all accessories and documentation included.
• Step 3: Clearly write the RA number on the outside of the package.
• Step 4: Ship the package to: HOLDCY Returns, 1234 Industrial Blvd, Tampa, FL 33605.
• Step 5: Once we receive and inspect the item, a refund will be issued to your original payment method within 5-7 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, or damage during shipping). In cases of our error, we will provide a prepaid return shipping label at no cost to you.

Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Please note that your bank may take an additional 3-5 business days to process the refund.

Exchange Policy

Need a different part? We offer exchanges for items of equal or lesser value. To process an exchange, follow the return process above and place a new order for the correct item. This ensures the fastest turnaround time for receiving your replacement part.

Warranty Claims

Many HOLDCY products come with manufacturer warranties ranging from 1 year to limited lifetime. If you believe your product has failed within the warranty period, please contact our support team with your order number and a description of the issue. We'll guide you through the warranty claim process.

Non-Returnable Items

The following items are not eligible for returns:

• Electrical components that have been installed (alternators, starters, sensors, etc.)
• Items marked as "Final Sale" or "Clearance"
• Custom or special-order parts
• Opened fluids, oils, and chemicals
• Items damaged due to improper installation or misuse
• Items returned without original packaging

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We'll arrange for a replacement or full refund, including return shipping costs. Please include photos of the damage and your order number when contacting us.

Restocking Fees

Most returns do not incur restocking fees. However, special-order items and returns of large quantities may be subject to a 15% restocking fee. This will be communicated before your return is authorized.

Cancellation Policy

Orders can be cancelled within 2 hours of placing them at no charge. After 2 hours, the order may have already been processed for shipping. If the order has already shipped, it cannot be cancelled but can be returned following the return process above.

Contact Us

For any questions about returns or exchanges, please contact us:

• Phone: +1 (888) 555-0188
• Email: support@holdcy.com
• Hours: Monday - Friday, 8AM - 6PM EST