Frequently Asked Questions
Find answers to common questions about our products and services
How do I find the right parts for my vehicle?
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You can search for parts using our search bar at the top of any page. Enter your part name, SKU, or vehicle make/model. You can also browse by category using the navigation menu. If you need help, our ASE-certified technicians are available at +1 (888) 555-0188 to assist you in finding the correct parts for your specific vehicle.
What is your shipping policy?
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We offer free standard shipping on all orders over $99 within the contiguous United States. Orders under $99 ship for a flat rate of $9.99. We also offer Express (1-2 business days) for $24.99 and Overnight delivery for $39.99. Most in-stock items ship same day if ordered before 2PM EST.
How long does delivery take?
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Standard shipping takes 3-5 business days, Express shipping takes 1-2 business days, and Overnight delivery arrives the next business day. Delivery times may vary for remote locations. You'll receive a tracking number via email once your order ships.
What is your return policy?
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We offer 30-day hassle-free returns on most items. Products must be in their original, unused condition with all packaging and accessories. Some items, such as electrical components and special-order parts, may have different return conditions. Please see our Return Policy page for complete details.
Do you offer warranties on your products?
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Yes! All HOLDCY products come with manufacturer warranties. Warranty periods vary by product category, ranging from 1 year to limited lifetime warranties. Warranty information is listed on each product page under the Specifications tab. If you need to make a warranty claim, please contact our support team.
What payment methods do you accept?
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We accept PayPal, all major credit cards (Visa, Mastercard, American Express, Discover), and WorldFirst for international payments. All transactions are processed through secure, encrypted payment gateways. We never store your credit card information.
Do you ship internationally?
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Currently, we ship within the United States. For international orders, please contact us at sales@holdcy.com for a custom quote. We're working on expanding our international shipping capabilities.
How can I track my order?
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Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account and visiting the "Orders" section. If you have questions about your order status, contact us at support@holdcy.com or call +1 (888) 555-0188.
Can I cancel or modify my order?
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Orders can be cancelled or modified within 2 hours of placing them, as long as they haven't shipped. Please contact us immediately at +1 (888) 555-0188 or support@holdcy.com. Once an order has shipped, it cannot be cancelled but can be returned subject to our return policy.
Do you offer wholesale pricing?
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Yes! We offer wholesale pricing for repair shops, dealerships, and bulk buyers. Please contact our wholesale team at wholesale@holdcy.com or call +1 (888) 555-0188 to set up a wholesale account and discuss pricing tiers.
Are your parts OEM or aftermarket?
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We carry both OEM-grade and premium aftermarket parts. All our products meet or exceed OEM specifications. Each product page clearly indicates the part type, manufacturer, and specifications. Our aftermarket parts are sourced from trusted, ISO-certified manufacturers.
How do I use a promo code?
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To use a promo code, enter it in the "Coupon Code" field on the cart page or checkout page, then click "Apply." The discount will be applied to your order total. Only one promo code can be used per order. Promo codes cannot be combined with other offers.